Refund policy
60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on every product we sell. If you are not satisfied with your purchase for any reason, contact us within 60 days of the delivery date and we will refund your order in full.
You do not need to return an opened or partially used product, and you do not need to explain your reason for requesting a refund.
How to request a refund
Email support@buyvytal.com with the email address and order number used at checkout. We reply to every request within 1–2 business days.
Once your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the funds to appear on your statement, depending on your bank or card issuer.
Returns
For most refund requests, no return is required — keep the product.
If we do ask you to return an item, we will provide return instructions by email. Items returned at our request should be sent back in their original packaging where possible. Please do not send a return to any address other than the one we give you in writing, as we cannot process or refund packages sent elsewhere.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not what you ordered, email support@buyvytal.com within 30 days of delivery with your order number and a photograph of the item and its packaging. We will send a replacement or issue a full refund, including any shipping charges, at your choice. You will not be asked to return a damaged item.
Orders that do not arrive
If tracking shows your order as delivered but you have not received it, contact us within 30 days of the delivery date and we will investigate with the carrier and either replace or refund the order.
If your order has not arrived and tracking has not updated for 14 days or more, contact us and we will replace or refund it.
Cancellations and changes
We aim to dispatch orders quickly, so the window to change or cancel an order is short. Email us as soon as possible after ordering and we will cancel or amend the order if it has not yet been dispatched. If it has already shipped, your order remains covered by the 60-day guarantee above.
Subscriptions
Subscription orders can be paused, skipped or cancelled at any time from your account, or by emailing support@buyvytal.com. Cancel at least 48 hours before your next scheduled billing date to avoid being charged for that shipment. Subscription shipments are covered by the same 60-day money-back guarantee.
Free gifts and bundles
Free gifts included with a bundle are yours to keep. You do not need to return a free gift in order to receive a refund on the bundle it came with.
Exceptions
Gift cards are non-refundable. Shipping protection fees are non-refundable once an order has shipped, as the service has already been provided.
Contact us
Vytal
Email: support@buyvytal.com
This policy does not affect any statutory rights you may have under applicable consumer law.